Your customers,
cared for —
while you rest.
Warm, on-brand customer support for small online stores. We clear your overnight inbox by morning, so every customer feels looked after and you get your time back.
The reality is Customer Emails Never Really Stop!
FirstLight takes answering them overnight
off your plate.
You didn’t start your business to be bogged down with answering emails late into the evening.But, slow or cold replies quietly cost you repeat customers — and the inbox is never at 0.
With genuine warmth, in your brand’s voice and tone, we answer your customer emails and report back to you what they're asking.
1. You Share Your Voice
A short onboarding form tells me your tone, policies, and top questions.
2. We Build Your Replies
I create saved replies in your voice and send them for your approval — I don’t answer a single
customer until you’ve approved the tone.
3. We Handle Your Inbox
Evenings and weekends, your customer emails are answered with care and cleared by morning.
Monthly Packages
Starter | $450
Up to 60 tickets
Email support three (3) days each week · weekly insights report
Core | $850
Up to 150 tickets
Email support five (5) days per week · weekly insights report
Premier | $1400
Up to 300 tickets
Full email support seven (7) days per week · weekly insights report
Packages renew monthly* and can be canceled at any time (no partial month refunds).Not sure this service is for you? Start with a two-week trial - at just 10% of the package price. A small investment to see the difference before making a full commitment (Two week trials = $45/starter, $85/core, and $140/concierge).* Pay annually and get 2 months free!
Ready to Hand Off Your Inbox?
Fill out a short onboarding form and I’ll take it from there. It takes about 10–15 minutes.
Not Sure Yet? Just Ask.
Tell me about what you need and we can work on a solution for you.
FirstLight.Services · customer care that sounds like youA 722 Solutions company